This addon module will allow you to provide your customers with support pin numbers for easy verification.
is intended for all general purpose verification. Such as billing modification, account changes… etc
is intended for the account holder providing account support access to a 3rd party individual without providing the main account. Such as contacting your company for support.
is intended for providing quick verification if the account owner can't login but still have email access. Temporary keys are generated by your company staff and it is emailed to the customer's email
is intended for all purpose pin for a particular service a customer have
is intended for all purpose pin for a particular domain a customer have
Make sure you have the ioncube10 loader installed for your web server. If you are running ioncube 5 or prior loader then you can either run easyapache to rebuild the ioncube extension automatically or download and modify the loader manually
You must be using a template that's build off of the six template engine as it utilizes the sidebar function.
Copy all the files into your WHMCS modules/addons directory. No template modification is needed
The module includes English as the base language. If you wish to translate it to your enabled language in WHMCS. Make a copy of the english.php in /modules/addons/customerpin/lang/ to your associated language. For example, french.php. The filename must match to the ones in the WHMCS/lang/french.php
There are no template modification. The support pins will be displayed in the sidebar of the template.
Enable the module like you would for any other WHMCS module. WHMCS Admin → Setup → Addon Modules → Activate
Once activated you can set the options below
Upon installation of this module, a new email template will be installed onto your WHMCS. You can view and edit the template named WHMCS Customer Pin Template
There are several options you can set with the mod. Here is a quick breakdown.
Option | Explaination |
---|---|
Request Pin Page | This will allow client to request temporary support pin for non-login validation |
Request Pin Time Interval | The number of seconds the client can request a temporary support pin email again |
Show Request Pin Link | This will insert a Request Support Pin link for non-logged in client to the Client Area |
Date display format | Change the display format for the pin expiry date |
Per Service Pin | Enable Service Support Pin |
Disable Per Account Pin | Enabling this will disable the Account Support Pin when Per Service Pin is enabled. Otherwise no effect |
Allow 3rd party support pin | This will enable the customer's ability to generate a 3rd party support code |
Main pin style | Set the main account's pin either numeric (0-9) or alphanumeric (A-z0-9) |
Main pin length | The length of the main pin |
Main pin valid duration | The number of days the pin is valid for until it get regenerated again |
Temp pin valid duration | The number of minutes the temporary pin is valid for (it will not regenerate, it is has to be sent manually) |
3rd party options | Same as the main pin options |
Email Template ID | The name the email template the module will use to send out the temporary pin (The name must be exact) |
Display options | These options will determine which template page the module will display on |
If your WHMCS template is not based on Six, then you can add a link manually to your template to link to the Request Pin Page
index.php?m=customerpin&action=requestpin |