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Table of Contents
exclude Solution

Problem Getting display but with no wording/text in the Client front end

Solution

If you are not using the default english English language. Make sure you had make a copy of the lang/english.php to the language you are using. For example, if you are using Chinese then copy lang/english.php → lang/chinese.php

Problem Getting An error occurred while trying to connect to the hosting server. Please contact support. message on Client Area

Solution

This error occurs when there is no matching server in Module's Admin interface server listing (Figure 1) to the server that the hosting package it is using (WHMCS → Setup → Products/Services → Servers) Figure 1

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Problem - Remote server with system(), fileperms(), posix_getpwuid(), fileowner(), filegroup() disabled in PHP

Solution

These functions are only needed for the cronjob and with One Step Installer. If you had used the one step installer, then it should have copied your /usr/local/lib/php.ini into /var/www/

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Problem - Remote server passes the connection test but blank rules

Solution

If the remote server's Web Address is set to use https, try set it back to http.

Problem - Module stopped connecting to remote server

Solution

There are numerous factors on why the connection stop working. Here are a few things to check.

• The module allows for a 15 minutes padding between server's time. So make sure the time between servers are in sync to the actual time

• The remote server is blocking the IP of the WHMCS server, check /etc/csf/csf.deny

• The module files on the remote server is not accessible. Check the httpd logs and see if CSFUnblockremote.php is being hit by your WHMCS

• The ioncube loader updated during a update. Make sure the loader is able to decode the remote server files

Solution

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Problem - Remote server passes the connection test but blank rules

Solution

If the remote server's Web Address is set to use https, try set it back to http.

Problem

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- Cronjob not running properly on the remote server

Solution

If the cronjob is running properly, the ownership for CSFUnblockRemote.php and CSFSettings.php in /var/www/html/ should be set to the $fileOwner and $fileGroup in CSFSettings.php.

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Problem

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- Dealing with Multiple PHP server environments

Solution

The module auto installer will install the cronjob using the native PHP (/usr/bin/php). There are few things you need to watch out for when you have multiple PHP installed on a system

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For the cronjob, you can make any necessary changes to the PHP binary you desire to run as long as ioncube10 is included.

Problem

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- IP

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isn't being removed from IPtables even though the IP removal was success via module

Solution

Try running the following command on the remote server's shell

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