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Click on the Connection Tester on the Server Listing in the Admin interface. This will reveal whether your WHMCS server can make a http/https connection to your remote server's Web Address. To test this on your browser, you should be able to goto http://yourhostname/CSFUnblockremote.php, if it display a white page. Then the remote files are installed properly. If you are getting a 404, then the files are missing in the document root. If you are getting 500 then the permission and ownership is most likely incorrect.
Make sure the remote server module files are in the document root for the Web Address of your remote server. For example, with cPanel/DA servers the default document root is /var/www/html. So perform the command ls -lah /var/www/html and see if the remote server module files had been installed to that path correctly if using the One Step installer.
Check if there is any PHP error_log in the document root and the directory in Step 2. In a cPanel/DA server, it would be /var/www/ or /var/www/html
Check if the remote server have the proper ioncube loader installed for the PHP. For servers with multiple PHP installed check which PHP binary is being run when the remote server file is being run and during the cronjob
Check to see the cronjob is setup for on the remote server. The cronjob is essential for it to self heal any permission or ownership change. You also need to make sure the cronjob is running using root
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| Need Additional Support: Submitting Support Ticket |
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When submitting a support ticket regarding the module isn't connecting, please make sure to include the following information
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